Payment Methods
Last Updated: June 2026
1. Overview
This Payment Methods Policy applies to all purchases made through uae.coffeesooq.com, operated by ONLINE HUB COFFEE L.L.C (License No. 1629809) ("CoffeeSooq", "we", "our", or "us").
For customer convenience and security, CoffeeSooq offers multiple payment options. All payments are processed in United Arab Emirates Dirhams (AED) unless otherwise stated.
Available payment methods may vary depending on product type, seller, order value, delivery location, and risk assessment requirements.
2. Accepted Payment Methods
Customers may pay using one or more of the following payment methods, subject to availability:
-
Visa Credit Cards
-
Mastercard Credit Cards
-
Visa Debit Cards
-
Mastercard Debit Cards
-
Apple Pay (where available)
-
Google Pay (where available)
-
Secure Online Payment Gateways
-
Cash on Delivery (COD), where available
-
Store Credit or Wallet Credit (if offered)
The payment options displayed during checkout represent the payment methods available for the specific order.
3. Payment Currency
All product prices, shipping charges, taxes, and payments are displayed and processed in AED (United Arab Emirates Dirham).
If your payment card is issued in another currency, your card issuer or bank may apply exchange rates and additional fees. CoffeeSooq is not responsible for such charges.
4. Payment Security
CoffeeSooq is committed to protecting customer payment information.
To help ensure secure transactions:
-
Payments are processed through authorized third-party payment providers.
-
Sensitive payment information is encrypted during transmission.
-
Industry-standard security measures are used to protect transactions.
-
CoffeeSooq does not store complete payment card information on its servers.
Customers are responsible for maintaining the confidentiality of their payment and account information.
5. Order Verification & Fraud Prevention
For security and fraud prevention purposes, certain orders may require additional verification before processing.
Verification measures may include:
-
Identity verification
-
Billing address verification
-
Contact confirmation
-
Payment authorization checks
CoffeeSooq reserves the right to:
-
Delay order processing pending verification
-
Request additional information
-
Refuse or cancel suspicious transactions
-
Restrict certain payment methods
These measures help protect customers and maintain platform security.
6. Cash on Delivery (COD)
Cash on Delivery may be available for eligible products, locations, and order values.
CoffeeSooq reserves the right to:
-
Restrict COD availability for certain products
-
Limit COD eligibility based on delivery location
-
Disable COD for high-value orders
-
Require prepaid payment for certain categories
-
Apply additional handling fees where disclosed during checkout
COD availability will be displayed during the checkout process.
7. Failed Transactions
A payment transaction may fail due to reasons including:
-
Insufficient funds
-
Bank authorization failure
-
Incorrect payment information
-
Payment gateway issues
-
Security verification failure
-
Card restrictions imposed by the issuing bank
If payment authorization fails:
-
The order may not be completed.
-
Customers may retry the payment.
-
Customers may choose an alternative payment method.
CoffeeSooq is not responsible for payment failures caused by financial institutions, payment providers, or customer errors.
8. Pricing Errors
Despite our best efforts, pricing or payment-related errors may occasionally occur.
If an incorrect price has been displayed or charged due to a system error, CoffeeSooq reserves the right to:
-
Cancel the affected order
-
Correct the pricing error
-
Issue a refund where applicable
-
Contact the customer before proceeding with the order
9. Refunds
Refunds are processed in accordance with our Returns & Refunds Policy and Cancellation Policy.
Approved refunds are generally issued through:
-
The original payment method used for purchase; or
-
Store credit, where agreed by the customer
Refund processing times may vary depending on:
-
Payment provider
-
Card issuer
-
Bank processing procedures
-
Applicable financial regulations
Typical refund processing may take 7–14 business days, although actual timelines may vary.
10. Taxes & VAT
Where applicable, prices displayed on the website may include Value Added Tax (VAT) in accordance with UAE regulations.
VAT details, where required, will be displayed during checkout and on applicable invoices.
Customers are responsible for any taxes, duties, or charges imposed by authorities outside the UAE.
11. Google Merchant Center Compliance
To ensure transparency and compliance with Google Merchant Center requirements:
-
Product prices are displayed clearly before purchase.
-
Shipping charges are disclosed before order confirmation.
-
Accepted payment methods are made available to customers during checkout.
-
Customers receive order confirmation after successful payment.
-
Secure payment processing is used for online transactions.
12. Contact Information
ONLINE HUB COFFEE L.L.C
License No.: 1629809
Registered Address:
Office Owned by Arabian Boutique Hotel,
Al Shindagha Area,
Dubai, United Arab Emirates
Customer Support Email: support@coffeesooq.com
Website: uae.coffeesooq.com
Customer Support Hours:
Monday – Sunday, 9:00 AM – 8:00 PM (GST)
This Payment Methods Policy forms part of the Terms & Conditions governing the use of uae.coffeesooq.com.