Shipping & Delivery Policy
Last Updated: June 2026
1. Overview
This Shipping & Delivery Policy applies to all orders placed on uae.coffeesooq.com, operated by ONLINE HUB COFFEE L.L.C (License No. 1629809) ("CoffeeSooq", "we", "our", or "us").
CoffeeSooq is an online specialty coffee marketplace and retailer serving customers across the United Arab Emirates. Delivery timelines, shipping fees, and fulfillment methods may vary depending on product availability, warehouse location, order size, and delivery destination.
By placing an order on uae.coffeesooq.com, you agree to the terms outlined in this policy.
2. Order Processing
- Orders are reviewed, verified, and processed upon successful payment confirmation.
- Orders are typically processed within 1 business day.
- Orders placed on weekends, public holidays, or outside business hours may be processed on the next business day.
- Products are subject to stock availability at the time of order confirmation.
- CoffeeSooq reserves the right to cancel or modify orders due to stock unavailability, pricing errors, or suspected fraudulent activity.
3. Delivery Coverage
We currently deliver across all seven emirates of the United Arab Emirates:
- Abu Dhabi
- Dubai
- Sharjah
- Ajman
- Umm Al Quwain
- Ras Al Khaimah
- Fujairah
Certain remote locations may require additional delivery time.
4. Delivery Timeframes
Dubai
Delivery is typically completed within 1–2 business days after order dispatch.
Other Emirates
Delivery is typically completed within 2–4 business days after order dispatch.
Remote Areas
Certain remote locations may require up to 7 business days for delivery.
Delivery Estimates
All delivery dates displayed on the website are estimates only and are not guaranteed unless explicitly stated otherwise.
5. Shipping Charges
Shipping fees are displayed during checkout before payment confirmation.
Standard Shipping
- Dubai: AED 15 for orders below AED 99
- Other Emirates: AED 20 for orders below AED 99
- Free Shipping: Available on qualifying orders above AED 99 unless otherwise stated during checkout
CoffeeSooq reserves the right to modify shipping charges, promotional shipping offers, or free shipping thresholds at any time.
6. Delivery Process
- Orders are packaged securely to protect coffee products and related merchandise during transit.
- Deliveries may be fulfilled directly by CoffeeSooq or through authorized third-party logistics partners.
- Customers may be contacted prior to delivery for address verification or delivery coordination.
- A signature, OTP verification, or delivery confirmation may be required upon receipt.
7. Order Tracking
Where available, tracking details will be provided via email, SMS, or customer account notifications once the order has been dispatched.
Tracking availability may vary depending on the shipping carrier and delivery method.
8. Multiple Shipments
Orders containing multiple products may be shipped separately based on inventory availability, warehouse locations, or supplier fulfillment requirements.
No additional shipping charges will apply for split shipments unless otherwise communicated prior to order confirmation.
9. Delivery Delays
While we strive to meet all estimated delivery timelines, delays may occur due to circumstances beyond our reasonable control, including:
- High order volumes
- Courier disruptions
- Adverse weather conditions
- Public holidays
- Customs or regulatory requirements
- Force majeure events
- Incomplete or inaccurate delivery information
CoffeeSooq shall not be liable for delays resulting from such circumstances.
10. Failed Delivery Attempts
Delivery may be considered unsuccessful if:
- The customer is unavailable at the delivery address.
- The delivery address is incorrect or incomplete.
- The customer cannot be contacted using the provided contact details.
Additional delivery fees may apply for re-delivery requests resulting from failed delivery attempts.
11. Order Cancellation Before Dispatch
Customers may request cancellation before an order is dispatched.
If cancellation is approved before shipment, a full refund will be processed to the original payment method in accordance with our Refund Policy.
Once an order has been dispatched, cancellation may no longer be possible.
12. Shipping-Related Refunds
- Shipping fees are generally non-refundable once an order has been dispatched.
- Refunds of shipping charges may be provided where required by applicable law or where delivery failure is caused by CoffeeSooq or its logistics partners.
For return-related shipping costs, please refer to our Returns & Refund Policy.
13. Risk of Loss & Transfer of Ownership
Risk of loss and responsibility for products pass to the customer upon successful delivery to the delivery address provided during checkout.
Customers should inspect packages upon receipt and report any visible damage within 48 hours of delivery.
14. Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
CoffeeSooq shall not be responsible for delivery delays, failed deliveries, or additional costs resulting from inaccurate or incomplete address information supplied by the customer.
15. Consumer Protection Compliance
This policy is intended to comply with applicable UAE laws, including:
- UAE Federal Decree-Law No. 15 of 2020 concerning Consumer Protection
- Applicable UAE E-Commerce and Consumer Protection Regulations
Nothing in this policy limits any statutory consumer rights available under applicable law.
16. Google Merchant Center Compliance
For transparency and customer protection:
- Shipping charges are displayed before order completion.
- Estimated delivery timeframes are clearly communicated during checkout where applicable.
- Customers receive order confirmation after successful purchase.
- Delivery-related communications may be sent via email, SMS, or telephone.
- Shipping information provided on the website is intended to comply with Google Merchant Center policies and applicable consumer protection requirements.
17. Contact Information
ONLINE HUB COFFEE L.L.C
License No.: 1629809
Registered Address:
Office Owned by Arabian Boutique Hotel,
Al Shindagha Area,
Dubai, United Arab Emirates
Customer Support Email: support@coffeesooq.com
Website: uae.coffeesooq.com
Customer Support Hours:
Monday – Sunday, 9:00 AM – 8:00 PM (GST)
This Shipping & Delivery Policy forms part of the Terms & Conditions governing the use of uae.coffeesooq.com.