Terms & Conditions
Last Updated: June 2026
1. Introduction
Welcome to uae.coffeesooq.com, operated by ONLINE HUB COFFEE L.L.C (License No. 1629809) ("CoffeeSooq", "we", "our", or "us").
These Terms & Conditions govern your access to and use of uae.coffeesooq.com, including all related services, features, content, and transactions conducted through the platform.
By accessing, browsing, registering an account, or placing an order on the website, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Shipping & Delivery Policy, and Returns & Refunds Policy.
If you do not agree to these Terms & Conditions, please do not use the website.
2. About CoffeeSooq
CoffeeSooq is a UAE-based ecommerce platform specializing in:
- Specialty coffee beans
- Ground coffee
- Coffee capsules and pods
- Coffee machines
- Coffee grinders
- Brewing equipment
- Coffee accessories
- Coffee syrups and related products
Products available on the platform may be sold directly by CoffeeSooq or by approved third-party marketplace sellers.
3. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age.
- You have the legal capacity to enter into binding agreements.
- All information provided by you is accurate, complete, and up to date.
- You will use the website in compliance with applicable laws and regulations.
CoffeeSooq reserves the right to refuse service, suspend accounts, or cancel orders where eligibility requirements are not met.
4. Account Registration
Certain features may require account registration.
You are responsible for:
- Maintaining the confidentiality of your login credentials.
- Restricting unauthorized access to your account.
- Ensuring information associated with your account remains accurate.
- All activities conducted through your account.
CoffeeSooq reserves the right to suspend, restrict, or terminate accounts suspected of fraud, abuse, security risks, or violations of these Terms.
5. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, and availability information are accurate.
However:
- Product packaging may vary from images displayed online.
- Product images are for illustrative purposes only.
- Product descriptions may contain minor inaccuracies or typographical errors.
- Availability may change without notice.
- Coffee flavor profiles, roast characteristics, and tasting notes are subjective and may vary.
CoffeeSooq reserves the right to correct errors, inaccuracies, or omissions at any time without prior notice.
6. Pricing & Payments
All prices displayed on the website are in United Arab Emirates Dirhams (AED) unless otherwise stated.
Prices:
- May include VAT where applicable.
- Are subject to change without notice.
- May vary due to promotions, supplier changes, or pricing errors.
Accepted payment methods are displayed during checkout.
Orders will only be processed after successful payment authorization and verification.
7. Order Acceptance
An order confirmation does not constitute final acceptance of an order.
CoffeeSooq reserves the right to:
- Reject or cancel orders.
- Refuse service.
- Limit purchase quantities.
- Request additional verification.
- Cancel orders affected by pricing or inventory errors.
Reasons for cancellation may include:
- Product unavailability.
- Payment authorization failure.
- Suspected fraudulent activity.
- Incorrect pricing.
- Operational or supplier limitations.
If payment has already been collected for a cancelled order, an appropriate refund will be issued.
8. Marketplace Sellers
CoffeeSooq may operate as a marketplace platform where certain products are sold by third-party sellers.
For marketplace orders:
- Sellers are responsible for product information and inventory accuracy.
- Sellers are responsible for fulfillment obligations.
- CoffeeSooq may assist in resolving disputes between customers and sellers.
- Customers remain protected under applicable UAE consumer protection laws.
9. Shipping & Delivery
Shipping, delivery timelines, shipping charges, and delivery conditions are governed by our Shipping & Delivery Policy.
Delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise.
CoffeeSooq is not responsible for delays caused by events beyond reasonable control.
10. Returns & Refunds
Returns, replacements, and refunds are governed by our Returns & Refunds Policy.
Certain consumable products, including coffee beans, coffee capsules, and other food products, may be non-returnable for hygiene and food safety reasons unless defective, damaged, expired, or incorrectly supplied.
11. Promotions, Discounts & Coupons
CoffeeSooq may offer promotional discounts, coupon codes, loyalty benefits, or special pricing from time to time.
Unless otherwise stated:
- Promotions cannot be exchanged for cash.
- Promotions may not be combined with other offers.
- Promotions may be withdrawn or modified without notice.
- Abuse of promotional programs may result in cancellation of orders or account suspension.
CoffeeSooq reserves the right to determine promotion eligibility at its sole discretion.
12. User Conduct
Users agree not to:
- Violate applicable laws or regulations.
- Submit false or misleading information.
- Engage in fraudulent transactions.
- Attempt unauthorized access to systems or accounts.
- Disrupt website functionality.
- Upload harmful software, malware, or malicious code.
- Interfere with other users' use of the platform.
- Misuse customer reviews or communication features.
Violation of these provisions may result in account suspension, termination, legal action, or reporting to authorities.
13. Intellectual Property
All content available on the website, including but not limited to:
- Logos
- Trademarks
- Product content
- Text
- Graphics
- Images
- Videos
- Software
- Website design
is owned by or licensed to ONLINE HUB COFFEE L.L.C and is protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
14. Reviews & User Content
Users may submit reviews, ratings, comments, and other content where permitted.
By submitting content, you grant CoffeeSooq a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, display, and distribute such content in connection with operating and promoting the platform.
CoffeeSooq reserves the right to remove content that is unlawful, offensive, misleading, defamatory, fraudulent, or otherwise inappropriate.
15. Disclaimer of Warranties
To the fullest extent permitted by law, the website and services are provided on an "as is" and "as available" basis.
CoffeeSooq makes no guarantee that:
- The website will be uninterrupted.
- The website will be error-free.
- Product descriptions will always be completely accurate.
- Services will be available at all times.
Nothing in these Terms limits any rights that consumers may have under applicable UAE law.
16. Limitation of Liability
To the maximum extent permitted by applicable law, CoffeeSooq shall not be liable for:
- Indirect losses.
- Consequential damages.
- Loss of profits.
- Loss of business opportunities.
- Service interruptions.
- Supplier-related delays.
- Delivery delays beyond reasonable control.
Where liability cannot be excluded under applicable law, liability shall be limited to the value of the relevant order.
17. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect, process, and protect personal information.
By using the website, you consent to the practices described in our Privacy Policy.
18. Consumer Protection
Nothing in these Terms & Conditions shall limit or exclude any rights available to consumers under:
- UAE Federal Decree-Law No. 15 of 2020 concerning Consumer Protection.
- Applicable UAE E-Commerce Regulations.
- Any mandatory consumer protection legislation.
19. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates, unless otherwise required by applicable law.
20. Changes to Terms & Conditions
CoffeeSooq reserves the right to amend, modify, or update these Terms & Conditions at any time.
Updated versions will be published on this page with a revised "Last Updated" date.
Continued use of the website following any update constitutes acceptance of the revised Terms.
21. Business Information
Company Name: ONLINE HUB COFFEE L.L.C
Trade License No.: 1629809
Website: uae.coffeesooq.com
Registered Address:
Office Owned by Arabian Boutique Hotel,
Al Shindagha Area,
Dubai, United Arab Emirates
Customer Support Email: support@coffeesooq.com
22. Contact Information
For any questions regarding these Terms & Conditions, please contact:
ONLINE HUB COFFEE L.L.C
License No.: 1629809
Email: support@coffeesooq.com
Website: uae.coffeesooq.com
Customer Support Hours:
Monday – Sunday, 9:00 AM – 8:00 PM (GST)
These Terms & Conditions form a legally binding agreement between you and ONLINE HUB COFFEE L.L.C regarding the use of uae.coffeesooq.com.