Privacy Policy
Last Updated: June 2026
1. Overview
This Privacy Policy explains how uae.coffeesooq.com ("CoffeeSooq", "we", "our", or "us") collects, uses, stores, processes, and protects your personal information when you access or use our website, mobile services, and related platforms.
uae.coffeesooq.com is operated by ONLINE HUB COFFEE L.L.C (License No. 1629809), a company registered in the United Arab Emirates.
CoffeeSooq acts as the data controller for personal information collected through the platform.
By accessing or using uae.coffeesooq.com, you acknowledge and agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We may collect information that you voluntarily provide, including:
- Full name
- Email address
- Mobile phone number
- Billing address
- Shipping address
- Account login credentials
- Order history and purchase information
- Customer service communications
- Product reviews and feedback
- Marketing preferences
2.2 Payment Information
Payment transactions are processed securely through authorized third-party payment providers.
CoffeeSooq does not store complete payment card details on its servers.
Payment providers may collect and process payment information in accordance with their own privacy policies and applicable regulations.
2.3 Automatically Collected Information
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage information
- Referral URLs
- Pages viewed and actions taken
- Date and time of access
2.4 Cookies and Similar Technologies
We use cookies, pixels, tags, analytics tools, and similar technologies to improve website functionality and user experience.
For additional information, please refer to Section 5 of this policy.
2.5 Information from Third Parties
We may receive information from:
- Payment service providers
- Delivery and logistics partners
- Marketing and advertising partners
- Analytics providers
- Marketplace sellers and suppliers
- Fraud prevention and verification services
3. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Processing and fulfilling orders
- Delivering products and services
- Managing customer accounts
- Providing customer support
- Processing payments and refunds
- Verifying transactions and preventing fraud
- Improving website functionality and performance
- Personalizing customer experiences
- Conducting analytics and reporting
- Sending service-related communications
- Sending promotional communications where permitted by law
- Complying with legal and regulatory obligations
4. Legal Basis for Processing
Where applicable under relevant laws, we process personal information based on one or more of the following:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Customer consent
- Protection of rights, safety, and security
5. Cookies and Tracking Technologies
CoffeeSooq uses cookies and similar technologies to:
- Enable essential website functions
- Maintain shopping cart functionality
- Authenticate user sessions
- Remember user preferences
- Measure website performance
- Analyze visitor behavior
- Improve marketing effectiveness
- Deliver relevant advertisements
Types of cookies may include:
- Essential Cookies
- Functional Cookies
- Analytics Cookies
- Advertising Cookies
- Security Cookies
You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
6. Sharing of Personal Information
CoffeeSooq does not sell personal information to third parties.
We may share personal information only as described below.
6.1 Service Providers
We may share information with trusted service providers, including:
- Payment processors
- Logistics and delivery partners
- Cloud hosting providers
- Customer support platforms
- Marketing service providers
- Analytics providers
- Fraud prevention services
These parties are authorized to process information only for purposes related to services provided to CoffeeSooq.
6.2 Marketplace Sellers
Where products are fulfilled by marketplace sellers, we may share necessary customer information required for order fulfillment, including:
- Customer name
- Contact details
- Delivery address
- Order information
6.3 Legal and Regulatory Requirements
We may disclose personal information where required to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect the rights and property of CoffeeSooq
- Prevent fraud or illegal activity
- Protect customers, employees, and partners
6.4 Business Transactions
In connection with mergers, acquisitions, restructuring, financing, asset sales, or similar corporate transactions, personal information may be transferred as part of the transaction.
7. Data Security
CoffeeSooq implements reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Security measures may include:
- SSL/TLS encryption
- Secure payment processing
- Access controls
- Authentication systems
- Security monitoring
- Restricted employee access
While we strive to protect personal information, no method of transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill contractual obligations
- Provide services
- Maintain business records
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
9. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction of processing
- Object to certain processing activities
- Withdraw marketing consent
- Request information regarding data processing activities
Requests may be submitted using the contact details provided below.
10. Marketing Communications
CoffeeSooq may send promotional emails, SMS messages, push notifications, or marketing communications relating to products, services, promotions, and offers.
You may opt out at any time by:
- Clicking the unsubscribe link in marketing emails
- Adjusting account preferences
- Contacting customer support
Transactional communications relating to orders, payments, deliveries, security, or account management may still be sent where necessary.
11. Third-Party Services and Links
The website may contain links to third-party websites, applications, or services.
CoffeeSooq is not responsible for the privacy practices, content, or policies of third-party services. Users should review the privacy policies of such third parties before providing personal information.
12. Children's Privacy
uae.coffeesooq.com is intended for individuals aged 18 years or older.
Individuals under 18 may use the website only under the supervision of a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate authorization. If we become aware that personal information has been collected from a child without proper consent, we may delete such information.
13. International Data Transfers
Your information may be transferred to, stored in, or processed in countries outside the United Arab Emirates where our service providers, infrastructure providers, or partners operate.
Where international transfers occur, CoffeeSooq will take reasonable measures to ensure appropriate safeguards are implemented to protect personal information in accordance with applicable laws.
14. Google Services and Advertising
CoffeeSooq may use services provided by Google and other advertising partners, including:
- Google Analytics
- Google Merchant Center
- Google Ads
- Google Remarketing Services
These services may use cookies and similar technologies to measure website usage, advertising performance, and customer interactions.
You may manage advertising preferences through your browser settings and applicable Google tools.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, technologies, or services.
Any updates will be published on this page with a revised "Last Updated" date.
Continued use of the website after changes become effective constitutes acceptance of the updated policy.
16. Contact Information
ONLINE HUB COFFEE L.L.C
License No.: 1629809
Registered Address:
Office Owned by Arabian Boutique Hotel,
Al Shindagha Area,
Dubai, United Arab Emirates
Customer Support Email: support@coffeesooq.com
Website: uae.coffeesooq.com
Customer Support Hours:
Monday – Sunday, 9:00 AM – 8:00 PM (GST)
This Privacy Policy forms part of the Terms & Conditions governing the use of uae.coffeesooq.com.