Cancellation Policy
Last Updated: July 2026
1. Overview
This Cancellation Policy applies to all orders placed through coffeesooq.com/in, operated by COFFEESOOQ PRIVATE LIMITED (CIN: U47211MH2025PTC458368) ("CoffeeSooq", "we", "our", or "us").
Customers may request order cancellations subject to the terms, conditions, and limitations outlined in this policy.
This Cancellation Policy should be read together with our Terms & Conditions, Shipping & Delivery Policy, and Returns & Refunds Policy.
2. Cancellation Before Dispatch
Orders may be cancelled before they have been dispatched for delivery.
Customers may request cancellation by:
- Accessing their CoffeeSooq customer account (where available).
- Contacting Customer Support.
- Submitting a cancellation request through the website.
Orders successfully cancelled before dispatch are generally eligible for a full refund, including any shipping charges paid.
CoffeeSooq reserves the right to verify cancellation requests before approval.
3. Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be possible.
If a cancellation request is submitted after dispatch:
- Approval will depend on the shipment status.
- Delivery charges may be deducted from any refund where permitted by applicable law.
- Return shipping charges may apply where applicable.
- Customers may be required to complete the return process in accordance with the Returns & Refunds Policy.
Customers may refuse delivery of eligible products; however, refund eligibility will remain subject to product return conditions and applicable policies.
4. Coffee Products & Consumable Goods
Due to food safety, hygiene, and quality-control requirements, orders containing consumable products such as:
- Coffee beans
- Ground coffee
- Coffee capsules
- Coffee pods
- Coffee concentrates
- Syrups
- Beverages
- Other food-related products
may not be eligible for cancellation once dispatched.
Such products may qualify for a refund or replacement only if:
- The item is defective.
- The item is damaged during delivery.
- The wrong item was supplied.
- The product has expired upon delivery.
Additional conditions are provided in our Returns & Refunds Policy.
5. Marketplace & Seller-Fulfilled Orders
Certain products available on CoffeeSooq may be supplied directly by independent marketplace sellers.
Such orders may:
- Require additional processing time for cancellation.
- Be subject to seller-specific operational procedures.
- Become non-cancellable once packaging, preparation, or fulfillment has commenced.
CoffeeSooq will make reasonable efforts to facilitate cancellation requests but cannot guarantee cancellation once seller processing has begun.
6. Customized & Special Orders
The following orders may not be eligible for cancellation once processing has commenced:
- Customized products.
- Personalized products.
- Special-order items.
- Bulk or commercial orders.
- Products specifically sourced upon customer request.
Where cancellation is accepted after processing has started, reasonable costs already incurred may be deducted from the refund where permitted by applicable law.
7. Refund Processing
Approved refunds arising from cancelled orders are generally processed within 7–14 business days.
Actual processing times may vary depending on:
- Payment gateway.
- Card issuer.
- Bank.
- UPI provider.
- Digital wallet provider.
- Other financial institutions.
Refunds will generally be issued through:
- The original payment method used for the purchase; or
- Store credit, where agreed by the customer.
8. Cancellation by CoffeeSooq
CoffeeSooq reserves the right to cancel any order at its sole discretion, including but not limited to circumstances involving:
- Product unavailability.
- Inventory discrepancies.
- Pricing errors.
- Payment authorization failure.
- Suspected fraud or misuse.
- Regulatory or legal requirements.
- Seller fulfillment issues.
- Operational or technical limitations.
Where payment has already been received, an appropriate refund will be processed.
9. Consumer Protection
Nothing in this Cancellation Policy limits any statutory rights available to consumers under applicable Indian law.
This policy is intended to comply with applicable legislation, including:
- Consumer Protection Act, 2019.
- Consumer Protection (E-Commerce) Rules, 2020.
- Information Technology Act, 2000 (where applicable).
- Other applicable Indian consumer protection laws and regulations.
10. Contact Information
COFFEESOOQ PRIVATE LIMITED
CIN: U47211MH2025PTC458368
Registered Office:
Celestia Spaces Tower A T J Road Sewri Mumbai, Maharashtra 400015 India
Customer Support Email: support@coffeesooq.com
Website: coffeesooq.com/in
Customer Support Hours:
Monday – Friday, 10:00 AM – 6:00 PM (IST)
This Cancellation Policy forms part of the Terms & Conditions governing the use of coffeesooq.com/in.