Privacy Policy
Last Updated: July 2026
1. Overview
This Privacy Policy explains how coffeesooq.com/in ("CoffeeSooq", "we", "our", or "us") collects, uses, stores, processes, and protects your personal information when you access or use our website, mobile services, and related platforms.
coffeesooq.com/in is operated by COFFEESOOQ PRIVATE LIMITED (CIN: U47211MH2025PTC458368), a company incorporated in India.
CoffeeSooq acts as the data controller for personal information collected through the platform.
By accessing or using coffeesooq.com/in, you acknowledge and agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We may collect information that you voluntarily provide, including:
- Full name
- Email address
- Mobile phone number
- Billing address
- Shipping address
- Account login credentials
- Order history and purchase information
- Customer service communications
- Product reviews and feedback
- Marketing preferences
2.2 Payment Information
Payment transactions are processed securely through authorized third-party payment service providers.
CoffeeSooq does not store complete payment card details on its servers.
Payment providers may collect and process payment information in accordance with their own privacy policies and applicable legal requirements.
2.3 Automatically Collected Information
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage information
- Referral URLs
- Pages viewed and actions taken
- Date and time of access
2.4 Cookies and Similar Technologies
We use cookies, pixels, tags, analytics tools, and similar technologies to improve website functionality, performance, and user experience.
Please refer to Section 5 for additional information.
2.5 Information from Third Parties
We may receive information from:
- Payment service providers
- Delivery and logistics partners
- Marketplace sellers
- Marketing and advertising partners
- Analytics providers
- Fraud prevention and verification services
3. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Processing and fulfilling orders
- Delivering products and services
- Managing customer accounts
- Providing customer support
- Processing payments and refunds
- Verifying transactions and preventing fraud
- Improving website functionality and performance
- Personalizing customer experiences
- Conducting analytics and reporting
- Sending service-related communications
- Sending promotional communications where permitted by law
- Complying with legal and regulatory obligations
4. Legal Basis for Processing
Where applicable under Indian law, we process personal information based on one or more of the following:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Customer consent
- Protection of rights, safety, and security
- Prevention of fraud and misuse
5. Cookies and Tracking Technologies
CoffeeSooq uses cookies and similar technologies to:
- Enable essential website functionality
- Maintain shopping cart functionality
- Authenticate user sessions
- Remember customer preferences
- Measure website performance
- Analyze visitor behavior
- Improve marketing effectiveness
- Deliver relevant advertisements
Types of cookies may include:
- Essential Cookies
- Functional Cookies
- Analytics Cookies
- Advertising Cookies
- Security Cookies
You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
6. Sharing of Personal Information
CoffeeSooq does not sell your personal information.
We may share personal information only in the circumstances described below.
6.1 Service Providers
We may share information with trusted service providers, including:
- Payment processors
- Logistics and delivery partners
- Cloud hosting providers
- Customer support platforms
- Marketing service providers
- Analytics providers
- Fraud prevention services
These parties may process personal information only for purposes related to the services they provide to CoffeeSooq.
6.2 Marketplace Sellers
Where products are sold or fulfilled by marketplace sellers, we may share the information necessary to complete your order, including:
- Customer name
- Contact information
- Delivery address
- Order details
6.3 Legal and Regulatory Requirements
We may disclose personal information where required to:
- Comply with applicable laws or legal obligations
- Respond to lawful requests from courts or government authorities
- Protect the rights and property of CoffeeSooq
- Prevent fraud or unlawful activity
- Protect customers, employees, sellers, and business partners
6.4 Business Transactions
In connection with mergers, acquisitions, restructuring, financing, asset sales, or similar corporate transactions, personal information may be transferred as part of such transactions.
7. Data Security
CoffeeSooq implements reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Security measures may include:
- SSL/TLS encryption
- Secure payment processing
- Access controls
- Authentication systems
- Security monitoring
- Restricted employee access
Although we strive to protect personal information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill contractual obligations
- Provide our services
- Maintain business records
- Comply with legal and tax requirements
- Resolve disputes
- Enforce agreements
Retention periods vary depending on the type of information and applicable legal obligations.
9. Your Privacy Rights
Subject to applicable Indian laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Request restriction of processing where applicable
- Object to certain processing activities
- Withdraw consent for marketing communications
- Request information regarding the processing of your personal information
Requests may be submitted using the contact information provided below.
10. Marketing Communications
CoffeeSooq may send promotional emails, SMS messages, WhatsApp messages, push notifications, or other marketing communications relating to products, services, promotions, and offers.
You may opt out at any time by:
- Clicking the unsubscribe link in marketing emails
- Updating your account preferences
- Contacting Customer Support
Transactional communications relating to orders, payments, deliveries, account security, or account management may still be sent where necessary.
11. Third-Party Services and Links
Our website may contain links to third-party websites, applications, or services.
CoffeeSooq is not responsible for the privacy practices, content, or policies of third-party services. Users should review the privacy policies of such third parties before providing personal information.
12. Children's Privacy
coffeesooq.com/in is intended for individuals aged 18 years or older.
Individuals under 18 years of age may use the website only under the supervision of a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate authorization. If we become aware that such information has been collected without proper consent, we may delete it.
13. International Data Transfers
Your personal information may be transferred to, stored in, or processed in countries outside India where our service providers, infrastructure providers, or business partners operate.
Where such transfers occur, CoffeeSooq will take reasonable measures to ensure appropriate safeguards are implemented in accordance with applicable Indian laws.
14. Google Services and Advertising
CoffeeSooq may use services provided by Google and other advertising partners, including:
- Google Analytics
- Google Merchant Center
- Google Ads
- Google Remarketing Services
These services may use cookies and similar technologies to measure website usage, advertising performance, and customer interactions.
You may manage your advertising preferences through your browser settings and applicable Google tools.
15. Compliance with Indian Privacy Laws
CoffeeSooq is committed to protecting customer privacy and handling personal information responsibly.
This Privacy Policy is intended to comply with applicable Indian laws, including:
- Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (to the extent applicable)
- Consumer Protection (E-Commerce) Rules, 2020
- Other applicable Indian laws and regulations relating to data protection and e-commerce
Nothing in this Privacy Policy limits any statutory rights available under applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in applicable laws, business practices, technologies, or our services.
Any updates will be published on this page together with a revised Last Updated date.
Your continued use of the website after such changes become effective constitutes acceptance of the updated Privacy Policy.
17. Contact Information
COFFEESOOQ PRIVATE LIMITED
CIN: U47211MH2025PTC458368
Registered Office:
Celestia Spaces Tower A T J Road Sewri Mumbai, Maharashtra 400015 India
Customer Support Email: support@coffeesooq.com
Website: coffeesooq.com/in
Customer Support Hours:
Monday – Friday, 10:00 AM – 6:00 PM (IST)
This Privacy Policy forms part of the Terms & Conditions governing the use of coffeesooq.com/in.