Payment Methods
Last Updated: July 2026
1. Overview
This Payment Methods Policy applies to all purchases made through coffeesooq.com/in, operated by COFFEESOOQ PRIVATE LIMITED (CIN: U47211MH2025PTC458368) ("CoffeeSooq", "we", "our", or "us").
For customer convenience and security, CoffeeSooq offers multiple payment options. All payments are processed in Indian Rupees (INR) unless otherwise stated.
Available payment methods may vary depending on the product, seller, order value, delivery location, payment gateway availability, and fraud prevention requirements.
2. Accepted Payment Methods
Customers may pay using one or more of the following payment methods, subject to availability:
- Visa Credit Cards
- Mastercard Credit Cards
- Visa Debit Cards
- Mastercard Debit Cards
- RuPay Debit & Credit Cards
- UPI (Unified Payments Interface)
- Net Banking
- Mobile Wallets (where available)
- Google Pay (where available)
- Apple Pay (where available, if supported)
- Secure Online Payment Gateway
- Cash on Delivery (COD), where available
- Store Credit or Wallet Credit (if offered)
The payment options displayed during checkout represent the payment methods available for the specific order.
3. Payment Currency
All product prices, shipping charges, taxes, and payments are displayed and processed in Indian Rupees (INR).
If your payment card is issued in another currency, your card issuer or financial institution may apply exchange rates and additional charges. CoffeeSooq is not responsible for such charges.
4. Payment Security
CoffeeSooq is committed to protecting customer payment information.
To help ensure secure transactions:
- Payments are processed through authorized third-party payment service providers.
- Sensitive payment information is encrypted during transmission.
- Industry-standard security measures are used to protect payment transactions.
- CoffeeSooq does not store complete payment card information on its servers.
- Customers are responsible for maintaining the confidentiality of their payment and account information.
5. Order Verification & Fraud Prevention
For security and fraud prevention purposes, certain orders may require additional verification before processing.
Verification measures may include:
- Identity verification.
- Billing address verification.
- Contact confirmation.
- Payment authorization checks.
- Fraud screening.
CoffeeSooq reserves the right to:
- Delay order processing pending verification.
- Request additional information.
- Refuse or cancel suspicious transactions.
- Restrict certain payment methods.
These measures help protect customers, sellers, and the CoffeeSooq marketplace.
6. Cash on Delivery (COD)
Cash on Delivery (COD) may be available for eligible products, sellers, locations, and order values.
CoffeeSooq reserves the right to:
- Restrict COD availability for certain products.
- Limit COD based on delivery location.
- Disable COD for high-value orders.
- Require prepaid payment for specific product categories.
- Apply handling charges where disclosed during checkout.
COD availability will be displayed during the checkout process.
7. Failed Transactions
A payment transaction may fail for reasons including:
- Insufficient funds.
- Bank authorization failure.
- Incorrect payment details.
- Payment gateway issues.
- Security verification failure.
- UPI transaction failure.
- Net Banking failure.
- Card restrictions imposed by the issuing bank.
If payment authorization fails:
- The order may not be completed.
- Customers may retry the payment.
- Customers may choose an alternative payment method.
CoffeeSooq is not responsible for payment failures caused by financial institutions, payment service providers, network interruptions, or customer errors.
8. Pricing Errors
Despite our best efforts, pricing or payment-related errors may occasionally occur.
If an incorrect price has been displayed or charged due to a system error, CoffeeSooq reserves the right to:
- Cancel the affected order.
- Correct the pricing error.
- Issue an appropriate refund where applicable.
- Contact the customer before proceeding with the order.
9. Refunds
Refunds are processed in accordance with our Returns & Refunds Policy and Cancellation Policy.
Approved refunds are generally issued through:
- The original payment method used for the purchase; or
- Store credit, where agreed by the customer.
Refund processing times may vary depending on:
- Payment gateway.
- Card issuer.
- Bank.
- UPI provider.
- Wallet provider.
- Other financial institutions.
Approved refunds are generally processed within 7–14 business days, although actual timelines may vary depending on the payment provider.
10. Taxes & GST
Where applicable, prices displayed on the website include Goods and Services Tax (GST) in accordance with applicable Indian tax laws.
GST details, where required, will be displayed during checkout and on the tax invoice.
Customers are responsible for any taxes, duties, or statutory charges applicable outside India.
11. Google Merchant Center Compliance
To ensure transparency and compliance with Google Merchant Center requirements:
- Product prices are clearly displayed before purchase.
- Shipping charges are disclosed before order confirmation.
- Accepted payment methods are displayed during checkout.
- Customers receive an order confirmation after successful payment.
- Secure payment processing is used for all online transactions.
12. Contact Information
COFFEESOOQ PRIVATE LIMITED
CIN: U47211MH2025PTC458368
Registered Office:
Celestia Spaces Tower A T J Road Sewri Mumbai, Maharashtra 400015 India
Customer Support Email: support@coffeesooq.com
Website: coffeesooq.com/in
Customer Support Hours:
Monday – Friday, 10:00 AM – 6:00 PM (IST)
This Payment Methods Policy forms part of the Terms & Conditions governing the use of coffeesooq.com/in.