Shipping & Delivery Policy
Last Updated: July 2026
1. Overview
This Shipping & Delivery Policy applies to all orders placed on coffeesooq.com/in, operated by COFFEESOOQ PRIVATE LIMITED (CIN: U47211MH2025PTC458368) ("CoffeeSooq", "we", "our", or "us").
CoffeeSooq is an online specialty coffee marketplace and retailer serving customers across India. Delivery timelines, shipping fees, and fulfillment methods may vary depending on product availability, warehouse location, order size, seller location, and delivery destination.
By placing an order on coffeesooq.com/in, you agree to the terms outlined in this policy.
2. Order Processing
- Orders are reviewed, verified, and processed upon successful payment confirmation.
- Orders are typically processed within 1 business day.
- Orders placed on weekends, public holidays, or outside business hours may be processed on the next business day.
- Products are subject to stock availability at the time of order confirmation.
- CoffeeSooq reserves the right to cancel or modify orders due to stock unavailability, pricing errors, suspected fraudulent activity, or circumstances beyond our reasonable control.
3. Delivery Coverage
We currently deliver to serviceable locations across India.
Delivery availability depends on courier serviceability, seller location, and applicable logistics coverage. Certain remote, rural, or restricted areas may require additional delivery time or may not be serviceable.
4. Delivery Timeframes
Metro Cities
Delivery is typically completed within 2–5 business days after order dispatch.
Non-Metro Cities
Delivery is typically completed within 3–7 business days after order dispatch.
Remote Areas
Certain remote or difficult-to-service locations may require up to 10 business days after dispatch.
Delivery Estimates
All delivery dates displayed on the website are estimates only and are not guaranteed unless explicitly stated otherwise.
5. Shipping Charges
Shipping fees are displayed during checkout before payment confirmation.
- Shipping charges may vary depending on the seller, product, weight, dimensions, and delivery destination.
- Free shipping may be available on selected products, promotional campaigns, or qualifying order values as displayed during checkout.
- CoffeeSooq reserves the right to modify shipping charges, promotional shipping offers, or free shipping eligibility at any time without prior notice.
6. Delivery Process
- Orders are securely packaged to protect coffee products and related merchandise during transit.
- Deliveries may be fulfilled directly by CoffeeSooq, marketplace sellers, or authorized third-party logistics partners.
- Customers may be contacted before delivery for address verification or delivery coordination.
- An OTP, signature, or other proof of delivery may be required upon receipt.
7. Order Tracking
Where available, shipment tracking information will be provided via email, SMS, WhatsApp, or customer account notifications after the order has been dispatched.
Tracking availability may vary depending on the logistics partner.
8. Multiple Shipments
Orders containing multiple products may be shipped separately due to:
- Inventory availability
- Multiple seller fulfillment
- Different warehouse locations
- Product-specific shipping requirements
Customers will not be charged additional shipping fees for split shipments unless clearly communicated before order confirmation.
9. Delivery Delays
While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our reasonable control, including:
- High order volumes
- Courier network disruptions
- Extreme weather conditions
- Public holidays
- Natural disasters
- Government restrictions
- Regulatory or compliance requirements
- Incomplete or inaccurate delivery information
- Force majeure events
CoffeeSooq shall not be liable for delivery delays arising from such circumstances.
10. Failed Delivery Attempts
Delivery may be unsuccessful if:
- The customer is unavailable at the delivery address.
- The delivery address is incorrect or incomplete.
- The customer cannot be contacted using the provided contact details.
- Delivery is refused by the recipient.
Additional delivery charges may apply for re-delivery requests resulting from failed delivery attempts.
11. Order Cancellation Before Dispatch
Customers may request cancellation before an order has been dispatched.
If the cancellation request is approved before shipment, a refund will be processed to the original payment method in accordance with our Refund Policy.
Once an order has been dispatched, cancellation may no longer be possible.
12. Shipping-Related Refunds
Shipping charges are generally non-refundable once an order has been dispatched.
Refunds of shipping charges may be provided where required by applicable law or where delivery failure is caused by CoffeeSooq, the seller, or our logistics partners.
For return shipping and related charges, please refer to our Returns & Refund Policy.
13. Risk of Loss & Transfer of Ownership
Risk of loss and responsibility for products pass to the customer upon successful delivery to the delivery address provided during checkout.
Customers should inspect packages upon receipt and report any visible damage within 48 hours of delivery.
14. Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
CoffeeSooq shall not be responsible for delivery delays, failed deliveries, or additional costs resulting from inaccurate or incomplete address information provided by the customer.
15. Consumer Protection Compliance
This policy is intended to comply with applicable Indian laws, including:
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
- Information Technology Act, 2000 (where applicable)
- Other applicable Indian consumer protection and e-commerce regulations
Nothing in this policy limits any statutory rights available to consumers under applicable Indian law.
16. Google Merchant Center Compliance
For transparency and customer protection:
- Shipping charges are displayed before order completion.
- Estimated delivery timeframes are clearly communicated during checkout where applicable.
- Customers receive order confirmation after successful purchase.
- Delivery-related communications may be sent via email, SMS, WhatsApp, or telephone.
- Shipping information published on the website is intended to comply with Google Merchant Center policies and applicable Indian consumer protection requirements.
17. Contact Information
COFFEESOOQ PRIVATE LIMITED CIN: U47211MH2025PTC458368
Registered Office: Celestia Spaces Tower A T J Road Sewri Mumbai, Maharashtra 400015 India
Customer Support Email: support@coffeesooq.com
Website: coffeesooq.com/in
Customer Support Hours: Monday – Friday, 10:00 AM – 6:00 PM (IST)
This Shipping & Delivery Policy forms part of the Terms & Conditions governing the use of coffeesooq.com/in.