Terms & Conditions
Last Updated: July 2026
1. Introduction
Welcome to coffeesooq.com/in, operated by COFFEESOOQ PRIVATE LIMITED (CIN: U47211MH2025PTC458368) ("CoffeeSooq", "we", "our", or "us").
These Terms & Conditions govern your access to and use of coffeesooq.com/in, including all related services, features, content, and transactions conducted through the platform.
By accessing, browsing, registering an account, or placing an order on the website, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy, and Returns & Refunds Policy.
If you do not agree with these Terms & Conditions, please do not use the website.
2. About CoffeeSooq
CoffeeSooq is an Indian ecommerce marketplace specializing in:
- Specialty coffee beans
- Ground coffee
- Coffee capsules and pods
- Coffee machines
- Coffee grinders
- Brewing equipment
- Coffee accessories
- Coffee syrups and related products
Products available on the platform may be sold directly by CoffeeSooq or by approved third-party marketplace sellers.
3. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age.
- You have the legal capacity to enter into binding agreements.
- All information provided by you is accurate, complete, and up to date.
- You will use the website in compliance with applicable laws and regulations.
CoffeeSooq reserves the right to refuse service, suspend accounts, or cancel orders where these eligibility requirements are not met.
4. Account Registration
Certain features of the website require account registration.
You are responsible for:
- Maintaining the confidentiality of your login credentials.
- Preventing unauthorized access to your account.
- Ensuring your account information remains accurate and current.
- All activities conducted through your account.
CoffeeSooq reserves the right to suspend, restrict, or terminate accounts suspected of fraud, abuse, security risks, or violations of these Terms.
5. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, and availability information are accurate.
However:
- Product packaging may vary from images displayed online.
- Product images are for illustrative purposes only.
- Product descriptions may occasionally contain inaccuracies or typographical errors.
- Product availability may change without prior notice.
- Coffee flavour profiles, roast characteristics, and tasting notes are subjective and may vary.
CoffeeSooq reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
6. Pricing & Payments
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices:
- May include applicable GST and other taxes where required by law.
- Are subject to change without prior notice.
- May vary due to promotions, supplier pricing changes, or pricing errors.
Accepted payment methods are displayed during checkout.
Orders will be processed only after successful payment authorization and verification.
7. Order Acceptance
An order confirmation does not constitute final acceptance of an order.
CoffeeSooq reserves the right to:
- Reject or cancel orders.
- Refuse service.
- Limit purchase quantities.
- Request additional verification.
- Cancel orders affected by pricing, technical, or inventory errors.
Orders may be cancelled due to:
- Product unavailability.
- Payment authorization failure.
- Suspected fraudulent activity.
- Incorrect pricing.
- Operational or supplier limitations.
Where payment has already been collected for a cancelled order, an appropriate refund will be processed.
8. Marketplace Sellers
CoffeeSooq operates as a marketplace platform where certain products are sold by independent third-party sellers.
For marketplace orders:
- Sellers are responsible for product information and inventory accuracy.
- Sellers are responsible for packaging, dispatch, and fulfillment obligations.
- CoffeeSooq may assist in resolving disputes between customers and sellers.
- Customers remain protected under applicable Indian consumer protection laws.
9. Shipping & Delivery
Shipping, delivery timelines, shipping charges, and delivery conditions are governed by our Shipping & Delivery Policy.
Delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise.
CoffeeSooq shall not be responsible for delays caused by circumstances beyond its reasonable control.
10. Returns & Refunds
Returns, replacements, and refunds are governed by our Returns & Refunds Policy.
Certain consumable products, including coffee beans, coffee capsules, coffee pods, beverages, syrups, and other food products, may be non-returnable due to food safety and hygiene requirements unless they are defective, damaged, expired, or incorrectly supplied.
11. Promotions, Discounts & Coupons
CoffeeSooq may offer promotional discounts, coupon codes, loyalty rewards, cashback offers, or special pricing from time to time.
Unless otherwise stated:
- Promotions cannot be exchanged for cash.
- Promotions may not be combined with other offers.
- Promotions may be modified or withdrawn without prior notice.
- Abuse or misuse of promotional offers may result in order cancellation or account suspension.
CoffeeSooq reserves the right to determine promotional eligibility at its sole discretion.
12. User Conduct
Users agree not to:
- Violate applicable laws or regulations.
- Submit false or misleading information.
- Engage in fraudulent transactions.
- Attempt unauthorized access to systems or accounts.
- Disrupt website functionality.
- Upload malware, viruses, or malicious software.
- Interfere with other users' use of the platform.
- Misuse reviews, ratings, or communication features.
Violation of these Terms may result in account suspension, termination, legal action, or reporting to the appropriate authorities.
13. Intellectual Property
All content available on the website, including but not limited to:
- Logos
- Trademarks
- Product content
- Text
- Graphics
- Images
- Videos
- Software
- Website design
is owned by or licensed to COFFEESOOQ PRIVATE LIMITED and is protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or otherwise used without prior written permission.
14. Reviews & User Content
Users may submit reviews, ratings, comments, photographs, and other content where permitted.
By submitting such content, you grant CoffeeSooq a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, display, and distribute such content for operating, improving, and promoting the platform.
CoffeeSooq reserves the right to remove any content that is unlawful, offensive, misleading, defamatory, fraudulent, infringing, or otherwise inappropriate.
15. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website and services are provided on an "as is" and "as available" basis.
CoffeeSooq does not guarantee that:
- The website will operate without interruption.
- The website will always be error-free.
- Product descriptions will always be completely accurate.
- Services will always be continuously available.
Nothing in these Terms limits any rights available to consumers under applicable Indian law.
16. Limitation of Liability
To the maximum extent permitted by applicable law, CoffeeSooq shall not be liable for:
- Indirect losses.
- Consequential damages.
- Loss of profits.
- Loss of business opportunities.
- Service interruptions.
- Supplier-related delays.
- Delivery delays beyond our reasonable control.
Where liability cannot be excluded under applicable law, CoffeeSooq's liability shall be limited to the value of the relevant order.
17. Privacy
Your use of the website is governed by our Privacy Policy, which explains how we collect, process, store, and protect your personal information.
By using the website, you consent to the practices described in our Privacy Policy.
18. Consumer Protection
Nothing in these Terms & Conditions limits or excludes any statutory rights available to consumers under applicable Indian laws, including:
- Consumer Protection Act, 2019.
- Consumer Protection (E-Commerce) Rules, 2020.
- Information Technology Act, 2000 (where applicable).
- Any other mandatory consumer protection legislation.
19. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, unless otherwise required by applicable law.
20. Changes to Terms & Conditions
CoffeeSooq reserves the right to amend, modify, or update these Terms & Conditions at any time.
Updated versions will be published on this page with a revised Last Updated date.
Continued use of the website following any update constitutes acceptance of the revised Terms.
21. Business Information
Company Name: COFFEESOOQ PRIVATE LIMITED
CIN: U47211MH2025PTC458368
Website: coffeesooq.com/in
Registered Office:
Celestia Spaces Tower A T J Road Sewri Mumbai, Maharashtra 400015 India
Customer Support Email: support@coffeesooq.com
22. Contact Information
For any questions regarding these Terms & Conditions, please contact:
COFFEESOOQ PRIVATE LIMITED
CIN: U47211MH2025PTC458368
Email: support@coffeesooq.com
Website: coffeesooq.com/in
Customer Support Hours:
Monday – Friday, 10:00 AM – 6:00 PM (IST))
These Terms & Conditions constitute a legally binding agreement between you and COFFEESOOQ PRIVATE LIMITED regarding your use of coffeesooq.com/in.